Membership Cancellation & Refund Policy

Neuro Nest membership is a recurring monthly subscription costing £6.99 per month.

Cancelling your membership

You can cancel at any time. There is no minimum term.

Log into your customer account and open Account > Digital Products or Subscriptions > Neuro Nest Membership > Manage Subscription > Cancel Subscription.

If you cannot cancel through your account, email kate@neuronestuk.co.uk before your next renewal date.

What happens after cancellation?

Cancelling stops all future membership payments.

You will continue to have access to the members’ area until the end of the monthly billing period you have already paid for. Your access will then end automatically.

Refunds

Ordinary cancellation does not produce a refund for the remaining days of a monthly billing period.

However, you may request a refund of your first membership payment within 14 days of initially joining. Email kate@neuronestuk.co.uk with the subject “Membership cancellation”.

If we issue a refund, your members-only access will end.

We will also investigate duplicate payments, payments taken after a properly completed cancellation and situations where membership has not been supplied as described.

Nothing in this policy affects your statutory consumer rights.