Privacy Policy

Last updated 23/09/2026

Neuro Nest provides resources, articles and a membership for parents and carers of neurodivergent children. This policy explains how we use personal information when you visit our website, contact us, download a resource, make a purchase or become a member.

Who is responsible for your information?

Neuro Nest is a trading name of Neuro Nest Parent Support Ltd (company number 17487904). Neuro Nest Parent Support Ltd is the data controller responsible for the personal information described in this Privacy Policy. In this policy, “Neuro Nest”, “we”, “us” and “our” means Neuro Nest Parent Support Ltd.

You can contact us about your personal information at kate@neuronestuk.co.uk or write to us at 5 Brayford Square, London, E1 0SQ

What information do we collect?

Depending on how you use Neuro Nest, we may collect:

  • Your name, email address and any details you provide when you contact us.

  • Your account details, membership status, purchases and payment history. Payments are handled by our payment providers; we do not need your full card details to manage your order.

  • Information you choose to share in messages, forms or online calls. Because Neuro Nest focuses on family life and neurodivergence, this may include sensitive information about you or your child. Please share only what you are comfortable sharing.

  • Technical information about visits to our website, such as device information, pages viewed and cookie preferences, where collected through Squarespace or other tools we use.

How do we use your information?

We use your information to:

  • Provide purchases, free resources, membership access and member communications. We do this to fulfil our agreement with you or to take steps you request before joining or buying.

  • Reply to enquiries and provide customer support. We do this because it is in our legitimate interests to respond and run Neuro Nest.

  • Keep records of transactions and meet our legal obligations, including tax and accounting obligations.

  • Send newsletters or promotional emails where you have signed up or where the law otherwise permits this. You can unsubscribe using the link in a marketing email or by contacting us.

  • Maintain the security and operation of the website and understand how it is used. Where consent is required for cookies or similar technologies, we will ask for it.

If you tell us sensitive information, including information about health or neurodivergence, we will use it only as needed to respond to what you have asked.

Who do we share information with?

We use trusted services to run Neuro Nest. These may include Squarespace, which provides our website, member accounts, checkout and payment services, and Google Meet or Zoom for online member calls. These providers process information needed to deliver their services. We may also share information with professional advisers or authorities where required by law.

We do not sell your personal information.

Online member calls

If you join a member call, the call provider may process your name, image, voice and information you choose to share. Other participants may be able to see or hear what you contributed. Online calls are not recorded unless explicitly stated otherwise.

Cookies

Our website uses cookies and similar technologies to make the site work. It may also use optional cookies for analytics or other features. You can manage optional cookies by selecting ‘Manage cookies’ when the pop-up appears on your screen.

How long do we keep information?

We normally delete general enquiries 12 months after our last exchange, unless we need them for an ongoing matter. We review former members’ account information regularly and remove information we no longer need, where possible, We keep purchase and accounting records for as long as required by law.

Information processed outside the UK

We use Squarespace to run our website, member accounts and checkout. Squarespace and its service providers may process personal information outside the UK, including in the United States. Squarespace says it uses recognised arrangements for transfers from the UK, including the UK Extension to EU-US Data Privacy Framework and, where applicable, contractual safeguards.

If we use other providers that process your information outside the UK, we will check how those transfers are protected and update this policy as needed.

Your rights

You may have the right to ask for a copy of your personal information, correct it, request its deletion, restrict or object to certain uses, and receive certain information in a portable format. If you have agreed to receive marketing emails, you can change your mind at any time by clicking “Unsubscribe” in an email or by contacting us. You can also change your choices about optional cookies using the cookie settings on your website.

If you have concerns about how we use your personal information, please contact us at kate@neuronestuk.co.uk. You also have the right to complain to the Information Commissioner’s Office.

Changes to this policy

We may update this policy as Neuro Nest develops. The latest version will be published on this page with its update date.